Refund policy

Starting a return

To request a return, email support@wearveyro.com within 30 days of receiving your order.

Please include:

• Your full name
• Order number
• The item you wish to return
• The reason for the return
• Photographs, where the item is damaged, faulty or incorrect

Please do not send an item back before contacting us.

Once your return has been approved, we will provide the correct return address and return instructions by email. Returns may need to be sent to one of our international fulfilment facilities, including a facility in China.

Items returned without prior approval, or to an address other than the one provided by our support team, may not be received or processed.

Return postage

For change-of-mind returns, customers are responsible for return postage unless applicable law requires otherwise.

Because our fulfilment facilities may be located outside your country, international return postage can be expensive. We recommend using a tracked service and retaining proof of postage.

Veyro will cover reasonable return costs where:

• The item is faulty or damaged
• The wrong item or size was supplied
• The item is materially different from its description
• Applicable consumer law requires us to do so

For UK customers, reasonable return costs for qualifying faulty goods are generally the trader’s responsibility.

Contact us

Questions about returns and refunds should be sent to:

Email: support@wearveyro.com
Business name: Veyro