Terms of Service

Last updated: 3 August 2026

1. Overview

This website is operated by Hoganwoods Ltd, trading as Veyro.

Throughout these Terms of Service, the terms “Veyro”, “we”, “us” and “our” refer to Hoganwoods Ltd.

By visiting our website, purchasing a product or using any part of our services, you agree to these Terms of Service and the policies referenced on this website.

Please read these Terms carefully before using the website or placing an order.

Nothing in these Terms limits any consumer rights that cannot legally be limited or excluded.

2. Business information

Legal business name: Hoganwoods Ltd
Trading name: Veyro
Company number: 17108799
Registered in: England and Wales
Registered office: 8 Stable Close, Killingworth, Tyne and Wear, NE12 7BJ, United Kingdom
Email: support@wearveyro.com

3. Using our website

You may use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activity
• Attempt to gain unauthorised access to the website or its systems
• Introduce viruses, malicious code or other harmful material
• Interfere with the website’s security or operation
• Submit false or misleading information
• Copy or commercially exploit our website content without permission

We may restrict or suspend access where we reasonably believe these Terms have been breached.

4. Product information

We aim to ensure that product descriptions, photographs, prices and other information are accurate.

However, product colours and appearance may vary slightly because of lighting, photography and individual screen settings.

Veyro garments are designed to create a smoother appearance beneath clothing. Results may vary depending on body shape, garment size, clothing and how the product is worn.

Our products are clothing items. They are not medical devices and are not intended to diagnose, treat, cure or prevent any medical condition.

5. Sizing and fit

Compression garments are designed to fit more closely than ordinary clothing.

Customers are responsible for reviewing the size guide before ordering. Contact support@wearveyro.com when assistance is needed.

The product should feel snug and supportive but should not cause pain, numbness, restricted breathing or significant discomfort.

Stop wearing the product if it causes pain, breathing difficulty, numbness, irritation or another concerning reaction.

6. Orders

Placing an order is an offer to purchase products from us.

After placing an order, you should receive an order-confirmation email. This confirms that we have received your order but does not necessarily mean it has been accepted.

We may refuse or cancel an order where reasonably necessary, including when:

• A product is unavailable
• The price or description contains an obvious error
• Payment cannot be authorised
• We reasonably suspect fraud or misuse
• We cannot deliver to the address provided
• A promotional offer has been misused

Where we cancel an order after payment has been taken, we will refund the relevant amount to the original payment method.

7. Prices and payments

Prices are displayed in the currency shown on the website.

The total amount payable will be displayed before the order is completed. It may include the product price, shipping charges, taxes and applicable discounts.

Customers are responsible for ensuring that their payment and billing information is complete and accurate.

Your bank, card issuer or payment provider may apply currency-conversion or international transaction charges. These charges are outside our control.

8. Promotions and discounts

Promotions are subject to any conditions shown alongside the offer.

Unless stated otherwise:

• Promotions cannot be combined
• Discounts cannot be applied after an order has been placed
• Promotions may be limited by product, location, stock or time
• We may withdraw or amend an offer before an order is completed

For a Buy 2, Get 1 Free promotion, three eligible items must be added to the basket. The lowest-priced eligible item will be discounted unless stated otherwise.

Where part of a promotional bundle is returned, the refund may be recalculated according to the price of the products kept. This does not affect statutory rights relating to faulty, damaged or misdescribed goods.

9. Shipping and fulfilment

Orders may be processed and dispatched by third-party fulfilment partners.

Depending on stock availability and the customer’s location, an order may be dispatched from an international fulfilment facility, including a facility in China.

Processing and delivery estimates are provided on our Shipping Information page. Delivery dates are estimates unless we expressly agree otherwise.

Delivery may be affected by matters outside our reasonable control, including:

• Carrier delays
• Customs processing
• Public holidays
• Severe weather
• Incorrect or incomplete addresses
• Local delivery disruption

We will provide tracking information where available.

10. Delivery addresses

Customers are responsible for providing a complete and accurate delivery address.

Contact support@wearveyro.com as soon as possible when an address needs to be changed.

We cannot guarantee that an address can be amended after an order has entered processing or has been dispatched.

Where an order is returned because the address provided was incorrect, incomplete or undeliverable, reasonable return or reshipping costs may be deducted from a refund where permitted by law.

11. Customs and import charges

International orders may be subject to customs duties, import taxes or carrier handling charges.

Where these charges are not collected at checkout, the customer may be responsible for paying them to the relevant authority or carrier.

We are not responsible for charges imposed directly by customs authorities, except where applicable law requires otherwise.

12. Cancellations

Contact support@wearveyro.com as soon as possible to request an order cancellation.

We cannot guarantee cancellation after an order has entered processing or has been dispatched.

Customers may also have cancellation rights under applicable consumer law. UK online customers generally have 14 days after delivery to notify a seller that they wish to cancel an eligible order, subject to legal exceptions.

13. Returns, refunds and exchanges

Returns, refunds and exchanges are governed by our Refund Policy, available through the website footer.

To request a return, contact:

support@wearveyro.com

Do not return an item before receiving approval and return instructions.

The relevant return address will be supplied by email after the return request has been reviewed. Approved returns may need to be sent to an international fulfilment facility.

Nothing in our Refund Policy or these Terms affects statutory rights relating to faulty, damaged, misdescribed or incorrectly supplied goods.

14. Faulty, damaged or incorrect products

Please inspect your order after delivery.

Contact support@wearveyro.com promptly when an item:

• Arrives damaged
• Has a manufacturing fault
• Is materially different from its description
• Is not the item or size ordered

Include the order number and clear photographs of the issue.

Where the issue is confirmed, we will provide an appropriate remedy in accordance with applicable law.

15. Product care

Customers must follow the care instructions provided with the product.

We are not responsible for damage caused by:

• Incorrect washing or drying
• Bleach or unsuitable cleaning products
• Excessive heat
• Alteration
• Misuse
• Normal wear and tear
• Failure to follow the care instructions

This does not affect rights relating to goods that were faulty when supplied.

16. Reviews and customer content

When submitting a review, photograph, video or other content, you confirm that:

• It reflects your genuine experience
• It is accurate and not misleading
• You own it or have permission to submit it
• It does not infringe another person’s rights
• It is not unlawful, abusive or offensive

You grant Hoganwoods Ltd a non-exclusive, worldwide and royalty-free licence to reproduce and display the submitted content for website, customer-service and marketing purposes.

We may remove content that breaches these Terms or applicable law.

17. Intellectual property

All content on this website—including the Veyro name, branding, text, graphics, photographs, videos, designs and layout—is owned by or licensed to Hoganwoods Ltd unless stated otherwise.

Website content may be viewed for personal shopping purposes.

You may not reproduce, modify, publish, distribute, sell or commercially use our content without prior written permission.

18. Third-party services

Our website may use services provided by third parties, including:

• Shopify
• Payment providers
• Delivery carriers
• Analytics providers
• Advertising platforms
• Review platforms

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for websites or services that we do not own or control.

19. Privacy

Personal information is handled in accordance with our Privacy Policy.

Please review the Privacy Policy available through the website footer for information about how personal data is collected, used and protected.

20. Errors and availability

We may correct errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability or delivery information.

Where an obvious error affects an order, we may contact the customer to correct it or cancel the affected order and issue a refund.

We do not guarantee that the website will always be available, uninterrupted or error-free.

21. Limitation of liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory consumer rights
• Any liability that cannot legally be excluded

Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Where a customer purchases as a consumer, we are not responsible for business losses, loss of profit, loss of revenue or loss of business opportunity.

22. Severability

Where any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in effect.

23. No waiver

A failure or delay in enforcing any provision of these Terms does not mean that we waive the right to enforce it later.

24. Changes to these Terms

We may update these Terms from time to time.

The latest version will be published on this page with an updated revision date.

Changes will not retrospectively remove rights already acquired under an existing consumer contract.

25. Governing law

These Terms are governed by the laws of England and Wales.

Where you are a consumer living outside England and Wales, you may also benefit from mandatory consumer protections available under the laws of your country or state of residence.

Nothing in this section prevents a customer from exercising rights that cannot legally be excluded.

26. Contact us

Questions about these Terms should be sent to:

Hoganwoods Ltd, trading as Veyro
Company number: 17108799
Registered in England and Wales
Registered office: 8 Stable Close, Killingworth, Tyne and Wear, NE12 7BJ, United Kingdom
Email: support@wearveyro.com